Support Cost Optimization Calculator

The Support Optimization Calculator is a dynamic support optimization tool that helps you estimate cost savings, resource efficiency, and productivity gains across a multi-year support engagement. Designed for organizations transitioning AMS vendors or re-evaluating their delivery models, the tool visualizes how automation, AI, and productivity improvements can optimize support cost and ticket volumes year-over-year.

Importance of a Support Optimization Tool

In today’s cost-sensitive and automation-driven IT landscape, Application Management Services (AMS) must go beyond ticket resolution they must evolve into strategic enablers of efficiency, scalability, and innovation. This is where a support optimization tool becomes indispensable.

1. Cost Rationalization with Data

Organizations often operate long-standing AMS contracts without clarity on cost leakage or overcapacity. A support optimization tool enables precise analysis of how costs are currently distributed and how they could be reduced through smarter delivery models like automation, AI, and right-shoring.

2. Forecasting Resource Needs

Without visibility into productivity benchmarks and future state models, companies risk either overstaffing or underdelivering. This tool models how many Full-Time Equivalents (FTEs) are actually needed to manage forecasted workloads post-optimization preventing inefficiencies and budget overruns.

3. Vendor Transition & RFP Planning

During AMS transitions or Request-for-Proposal (RFP) processes, stakeholders need to justify vendor change, renegotiation, or delivery redesign. A support optimization tool becomes a critical part of that business case showing potential savings and efficiency gains.

4. Scenario Modeling & Assumption Testing

Every organization is different this tool allows you to simulate different support periods, productivity targets, and automation assumptions to find the ideal balance between cost, quality, and effort.

5. Acceleration of Digital Transformation

Support optimization goes hand-in-hand with digital maturity. The tool helps organizations visualize how AI and automation can reduce manual workload and enhance resolution speed freeing up bandwidth for innovation and growth.