Retail Giants Bet Big on India: 100 GCCs by 2028

Global retail leaders are rapidly expanding their footprint in India by setting up Global Capability Centers (GCCs), with projections indicating up to 100 new centers by 2028. Attracted by India’s tech-savvy workforce, cost efficiency, and digital talent ecosystem, companies like Lowe’s, Walmart, and others are leveraging GCCs to drive innovation, analytics, and operational excellence. This surge reflects a strategic shift from traditional outsourcing to building in-house capabilities for global functions. The move underscores India’s evolving role as a key hub for digital transformation and retail tech leadership.