Description
A practical guide to selecting, managing, and transitioning strategic vendor partnerships for Global Capability Centers (GCCs).
“Vendor Evaluation & Transition Playbook for GCC Services”
In today’s fast-evolving GCC landscape, vendor decisions can make or break your global delivery strategy. This actionable playbook equips IT leaders, sourcing teams, and transformation managers with proven frameworks, scorecards, templates, and governance models to evaluate vendors, plan seamless transitions, and drive sustained performance. Whether you’re building a new GCC, shifting delivery models, or preparing for a rebid, this guide offers the structure and clarity you need to lead with confidence.
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✅ Benefits of This Ebook
1. Make Confident Vendor Decisions
Gain structured frameworks to evaluate, compare, and select the right GCC vendor aligned to your strategic goals.
2. Accelerate Transition with Minimal Risk
Use detailed playbooks and checklists to manage knowledge transfer, governance setup, and phased handovers seamlessly.
3. Improve SLA, KPI & Governance Clarity
Define clear performance expectations, accountability models, and escalation paths that prevent service disruption.
4. Drive Innovation Through Partnership
Apply the Joint Innovation Framework to co-create and scale process improvements, automation, and value-added initiatives.
5. Avoid Costly Mistakes
Learn from proven practices and avoid common pitfalls in vendor onboarding, exit planning, and contract structuring.
