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GCC Cost to Serve Estimator
GCC Cost to Serve Estimator
Plan smarter. Spend better. Scale faster.
Use our interactive estimator to calculate the true cost of delivering services through your Global Capability Center (GCC). Whether you’re planning a new setup or optimizing an existing one, this tool offers a year-wise breakdown of costs and headcount efficiencies based on AI and automation gains.
The GCC Cost to Serve Estimator is designed to help organizations accurately project the total cost of delivering services through their Global Capability Centers (GCCs). By inputting key cost components such as salary, infrastructure, tools, and training on a per-FTE basis, users can instantly calculate annual, monthly, daily, and hourly costs. The tool also factors in domain-specific benchmarks for automation and AI efficiency gains, which can be customized as needed. It applies these gains progressively over a five-year period to show how headcount and cost can be optimized year-over-year. The result is a detailed, data-driven breakdown of how much your GCC operations will cost and how much you could save through digital transformation initiatives.
GCC Cost to Serve Estimator : Benchmarks We Use
Each domain has predefined industry benchmarks for automation and AI-led efficiency:
| Domain | Automation | AI | Total Benchmark |
|---|---|---|---|
| Software Development | 10% | 10% | 20% |
| Infra Engineering | 12% | 8% | 20% |
| Apps Support | 18% | 12% | 30% |
| Infra Support | 20% | 15% | 35% |
| Shared Services | 17% | 13% | 30% |
| Engineering | 15% | 10% | 25% |
Disclaimer – This tool is meant to provide quick, general insights, not exhaustive advice. They should not replace professional consultation or in-depth analysis. Users are encouraged to verify information and seek expert guidance before making decisions.