In this foundational episode, we answer the crucial question: “What is the difference between a GCC, a captive center, and a Global In-house Center (GIC)?” Rubina and tech leader Sameer argue that these terms are not just corporate jargon; they are powerful signals of a company’s strategic intent. They trace the evolution from the cost-focused ‘Captive’ of the early 2000s to the integrated ‘GIC’ and finally to the modern, innovation-driven ‘Global Capability Center’ (GCC). This conversation reveals how a simple name change can redefine your center’s mission, attract top-tier talent, and shift its perception from a back office to a strategic partner.